77ace's Privacy Policy

1. Introduction & Scope of Policy

77ace ("we", "our", "platform") operates a safe and reliable online gaming environment for users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect when you use our website and services, how we use it, who we share it with, and how we keep it secure.

By using 77ace's services, you accept the terms described in this Policy. If you do not agree with any part of this Policy, please refrain from using our services and contact our support team.

2. What Information We Collect

77ace collects the following types of information to improve your experience and provide secure services:

2.1 Information Provided Directly by You

• Name, date of birth, and gender identity
• Email address and mobile number
• Payment-related information (bKash, Nagad, or Rocket number — for transaction verification only)
• Documents provided for identity verification (such as national ID details)
• Any information provided when contacting our support team

2.2 Automatically Collected Information

• IP address and device type
• Browser type and operating system
• Visit time, session duration, and pages browsed on the site
• Gaming activity data such as betting history and win/loss records
• Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

We may use trusted third parties for identity verification and fraud prevention services. They help verify the information we provide them.

3. How We Use Your Information

77ace uses the collected information for the following purposes:

• Account Management: To ensure registration, login, and account security.
• Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, and Rocket.
• Customer Service: To resolve your questions and complaints quickly and effectively.
• Security & Fraud Prevention: To prevent unauthorized access and money laundering.
• Responsible Gaming: To identify addiction risks and keep you safe.
• Service Improvement: To enhance the gaming experience, interface, and performance.
• Legal Compliance: To comply with applicable laws and regulations.

4. Cookies & Tracking Technologies

The 77ace website uses cookies and similar technologies. Cookies are small data files stored on your device that make our services more effective.

4.1 Types of Cookies We Use

• Essential Cookies: These are required to maintain login sessions and ensure security.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Help monitor site usage to improve service quality.

4.2 Cookie Control

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may cause some services to not work properly.

5. Data Sharing & Disclosure

77ace shares your personal information with third parties only in the following limited circumstances and for clear reasons:

5.1 Service Providers

Minimum necessary information is shared with selected partners for payment processing, identity verification, and managing technical infrastructure. These partners operate under strict confidentiality agreements.

5.2 Legal Obligations

We may be required to disclose information under a court order, government directive, or applicable law. In such cases, we always seek legal advice and follow a minimum disclosure policy.

5.3 Business Transfers

In the event of a business merger or acquisition, user data may be transferred to the new owner with prior notice. However, the terms of this Policy will remain in effect.

6. Data Protection & Security Measures

77ace follows industry-standard technologies and practices to ensure the security of your information:

• SSL Encryption: All data transmissions are handled through secure SSL/TLS encryption.
• Access Control: Only authorized personnel can access data as needed for their specific role.
• Regular Security Reviews: Regular audits are conducted to identify cybersecurity vulnerabilities.
• Secure Server Infrastructure: Data is stored on secure, encrypted servers.
• Two-Factor Authentication: An additional security layer is used for account access.

Please note that no method of transmitting information over the internet is 100% secure. We provide the best protection we can, but absolute security cannot be guaranteed.

7. Data Retention Period

77ace retains your personal information only for as long as necessary:

• All relevant information is retained while the account is active.
• After account closure, information required to meet legal obligations may be retained for a specified period.
• Transaction records are retained for the period required under financial regulations.
• Information that is no longer needed is securely deleted or anonymized.

8. Your Rights & Controls

As a user of 77ace, you have the following rights over your own information:

8.1 Right of Access

You may request at any time to know what information we hold about you. We will provide that information within a reasonable time.

8.2 Right of Rectification

If any information in your profile is incorrect or incomplete, you may request a correction. The support team will make the necessary changes promptly.

8.3 Right of Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Right of Withdrawal

Where processing is based on consent, you may withdraw your consent at any time. This does not affect the lawfulness of prior processing.

9. Protection of Minors' Information

77ace operates strictly for users aged 21 and above only. We do not knowingly collect any personal information from minors.

If a user opens an account by providing false age-related information, the account will be cancelled as soon as it is identified and the collected information will be securely deleted. If a guardian believes their child has used our platform, please contact us immediately.

10. International Data Transfers

Our server infrastructure may be located in various countries. Even if data is transferred outside Bangladesh, 77ace ensures that the protection standards described in this Policy are maintained in all cases.

We only work with partners who comply with applicable data protection laws and international standards.

11. Third-Party Services & Links

The 77ace platform uses third-party services such as payment gateways, game providers, and analytics tools. These services have their own privacy policies that are outside 77ace's control.

We recommend that you read the independent privacy policies of these third-party services before using them.

12. Policy Changes & Updates

77ace reserves the right to update this Privacy Policy from time to time in line with changes to business operations, technology, or legal requirements.

For significant changes, we will notify you in the following ways:

• A notice on the website's main page.
• A direct message sent to your registered email address.
• A change to the "Last Updated" date at the top of this page.

Continued use of 77ace's services after the updated Policy is published constitutes your acceptance of the new Policy.

13. The Link Between Responsible Gaming & Data Protection

77ace believes that responsible gaming and personal data protection are interconnected. By analyzing information about your gaming behavior, we are able to identify potential issues and provide timely support.

To learn more about responsible gaming, visit our Responsible Gaming page.